Last Updated: 4 August 2026
1. What is OAKLEE?
OAKLEE is a toy and adventure-play brand operated by HEYCANDY TOYS WORLD LLP, a limited liability partnership based in Surat, Gujarat. We offer remote-control toys, construction toys, electronic toys, accessories, and other products displayed on our website.
2. Do you deliver across India?
Yes. We deliver to serviceable PIN codes across India. Delivery availability depends on courier coverage, product type, payment method, and delivery location.
3. How long does delivery take?
Orders are generally processed within 1–2 business days. Delivery usually takes approximately 3–7 business days after dispatch. Remote or limited-service locations may take approximately 7–10 business days.
4. How can I track my order?
Tracking details may be sent after dispatch through email, SMS, WhatsApp, or the order-tracking section of our website. Courier tracking may take approximately 24–48 hours after dispatch to begin updating.
5. Is Cash on Delivery available?
Cash on Delivery may be available depending on the delivery PIN code, product, order value, customer account, and courier availability. Available payment options will be displayed during checkout.
6. Why was my COD order cancelled?
A COD order may be cancelled if the order could not be verified, the registered phone number was unreachable, the address was incomplete, the PIN code was unserviceable, the order appeared suspicious, or there was a history of repeated COD refusals.
7. Can I cancel my order?
You may request cancellation before the order is dispatched. Once the order has been packed, assigned to a courier partner, or dispatched, cancellation may not be possible. Our Returns & Refunds Policy will then apply.
8. Can I change my delivery address?
An address change may be possible only before the order is packed or dispatched. Contact customer support immediately with your order number and correct address.
9. What should I do if the package appears damaged?
Take clear photographs or a video of the package. You may refuse delivery where the package is severely damaged, opened, or tampered with. If you accept the package, report the issue to us preferably within 48 hours of delivery.
10. What should I do if I receive a defective product?
Contact us within the applicable return period with your order number, photographs, description of the issue, and a short video showing the problem where relevant. Our support team may first guide you through basic troubleshooting.
11. Is an unboxing video compulsory?
No. An unboxing video is strongly recommended because it may help us verify transit damage, missing items, or delivery of an incorrect product. Claims will be reviewed based on all available evidence and circumstances.
12. What is the return period?
Eligible return or replacement requests must generally be submitted within 7 calendar days of delivery. Damaged, defective, incorrect, or incomplete orders should preferably be reported within 48 hours.
13. Can I return a product because I changed my mind?
An unused and unopened product may be accepted at our discretion if it remains in its original saleable condition. Shipping, COD, handling, and reverse-pickup charges may be deducted where applicable.
Used electronic toys, batteries, chargers, spare parts, and clearance products are generally not eligible for change-of-mind returns.
14. When will I receive my refund?
After an eligible return is received, inspected, and approved, refunds are generally initiated within 5–7 business days. Your bank, UPI provider, card network, or payment gateway may require additional time to credit the amount.
15. How are COD refunds processed?
COD refunds may be processed through bank transfer or UPI. Customers must provide complete and accurate refund information.
16. Does every product include a warranty?
No. A warranty applies only where specifically mentioned on the product page, invoice, packaging, user manual, or warranty card.
17. Does the warranty cover physical damage?
Warranty generally does not cover accidental or physical damage, water or moisture damage, incorrect charging, misuse or negligence, unauthorised repair, product modification, or normal wear and tear.
18. Are batteries included with every toy?
Not necessarily. Battery inclusion depends on the individual product. Please review the product description and package-contents section before placing an order.
19. How should rechargeable toys be charged?
Use only the supplied or recommended charging cable and a compatible power source. Do not use damaged, swollen, leaking, or overheated batteries. Products should be charged under adult supervision and according to the supplied instructions.
20. Are OAKLEE toys suitable for every age group?
No. Each product may have a different recommended age group. Customers should review the relevant product page, packaging, warnings, and instructions. Adult supervision may be required for electronic toys, rechargeable products, and products containing small components.
21. Can the product colour differ from the website images?
Minor colour differences may occur because of photography, lighting, screen settings, or manufacturing batches. Packaging may also change without materially changing the main product specifications.
22. Do you accept bulk or wholesale orders?
Bulk-order availability depends on the required product and quantity. Contact us with the product name, required quantity, delivery location, and business or buyer details.
23. How can I contact OAKLEE?
Business Name: HEYCANDY TOYS WORLD LLP
Brand Name: OAKLEE
Designated Partner and Grievance Officer: Parth Mavjibhai Ghevariya
Email: support@oaklee.in
Customer-Care Number: +91 90339 72526
Address: 706, Elephanta Business Hub, Near Haridarshan Society, Singanpor, Surat, Gujarat – 395004
GSTIN: 24AAQFH6170G1Z8
Support Hours: Monday to Friday, 10:00 AM to 5:00 PM IST
Please keep your order number ready when contacting customer support.