Privacy policy
<p>This Privacy Policy explains how <strong>HEYCANDY TOYS WORLD LLP</strong>, a limited liability partnership operating under the brand name <strong>OAKLEE</strong>, collects, uses, stores, shares, and protects your personal information.</p>
<p><strong>Information we collect:</strong> name, billing and shipping address, email address, mobile number, order and transaction details, customer-support communications, and refund or bank details where required to process a COD refund. Technical information such as IP address, browser and device type, pages viewed, and cookie data may be collected automatically.</p>
<p><strong>Payments:</strong> payments are processed by authorised third-party payment gateways. We do not directly store complete card numbers, CVV details, UPI PINs, or net-banking passwords.</p>
<p><strong>How we use it:</strong> to process, verify and deliver your order, provide tracking updates, handle cancellations, returns and refunds, respond to support requests, verify Cash on Delivery orders, prevent fraud, improve our services, send permitted marketing communications, maintain accounting records, and comply with applicable law.</p>
<p><strong>Who we share it with:</strong> Shopify and hosting providers, payment gateways and banks, courier and logistics partners, communication and analytics providers, professional advisers, and government authorities where legally required. We do not sell personal information in exchange for money.</p>
<p><strong>Your rights:</strong> subject to applicable law you may request access, correction, or deletion of your personal information, withdraw consent, opt out of marketing, or raise a grievance.</p>
<p>The complete Privacy Policy, including data retention, security, cookies, children’s privacy and grievance-redressal details, is available here: <a href="/pages/privacy-policy"><strong>Privacy Policy</strong></a>.</p>
<p><strong>Grievance Officer:</strong> Parth Mavjibhai Ghevariya, Designated Partner<br>
<strong>Email:</strong> <a href="mailto:support@oaklee.in">support@oaklee.in</a> | <strong>Phone:</strong> +91 90339 72526<br>
706, Elephanta Business Hub, Near Haridarshan Society, Singanpor, Surat, Gujarat – 395004</p>