Last Updated: 4 August 2026
This Shipping Policy applies to orders placed through the OAKLEE website, operated by HEYCANDY TOYS WORLD LLP, a limited liability partnership.
1. Shipping Coverage
We currently deliver to serviceable PIN codes across India. Shipping availability depends on the customer PIN code, product type, courier coverage, order value, selected payment method, and applicable delivery restrictions.
International shipping is not available unless specifically displayed during checkout.
2. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.
Business days exclude Sundays, public holidays, and days on which courier services are unavailable. Orders placed after the operational cut-off time may be processed on the next business day.
Processing may take longer during festivals, major sales, product launches, adverse weather, public holidays, or periods of unusually high demand.
3. Estimated Delivery Time
Orders are generally delivered within 3–7 business days after dispatch. Delivery to remote, rural, or limited-service locations may take approximately 7–10 business days.
Delivery timelines are estimates and not guaranteed commitments. Delivery may be delayed because of courier capacity, severe weather, natural events, public holidays, festivals, transport interruptions, government restrictions, incorrect address details, remote-location serviceability, or other operational circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before payment.
Free shipping may be offered depending on the product, order value, delivery location, promotional offer, or limited-period campaign. Cash on Delivery or handling charges may apply to certain orders and will be displayed during checkout.
5. Order Tracking
After dispatch, tracking information may be sent through email, SMS, WhatsApp, or the order-tracking section of our website.
Courier tracking may take approximately 24–48 hours after dispatch to begin updating. Customers may contact our support team if tracking information does not update for an unusual period.
6. Correct Shipping Information
Customers must provide complete and accurate delivery details, including:
- Recipient name
- House, flat, shop, or building number
- Street and landmark
- City and state
- Correct PIN code
- Active mobile number
We are not responsible for delays, additional costs, or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer.
7. Address Changes
Address-change requests must be submitted before the order is packed or dispatched. Once an order has been dispatched, the delivery address may not be changed. Approval of any address change depends on operational and courier feasibility.
8. Delivery Attempts
Courier partners may make one or more delivery attempts according to their operating policies. Customers should remain available on their registered mobile number and provide any required delivery directions or OTP.
An order may be returned to us if:
- The customer is unavailable
- Delivery is repeatedly refused
- The address is incorrect or incomplete
- The registered phone number is unreachable
- COD payment is not available
- The location is inaccessible or unserviceable
For a prepaid order returned because of a customer-related delivery failure, the original shipping and return-to-origin costs may be deducted from the refund where legally permitted.
9. Open-Box Delivery
Open-box delivery is available only where specifically offered by the courier partner or displayed during checkout.
Customers should not open a sealed shipment before completing the courier’s delivery process unless the courier’s official open-box procedure permits it. A delivery person cannot approve a return, replacement, or refund on behalf of OAKLEE.
10. Damaged or Tampered Packages
If the outer package appears severely damaged, opened, or tampered with, customers should:
- Refuse delivery where appropriate
- Inform the delivery person
- Take clear photographs or videos of the package
- Contact our customer-support team as soon as possible
If a damaged package has been accepted, the issue should preferably be reported within 48 hours of delivery.
An unboxing video is strongly recommended because it may help verify transit damage, missing items, or delivery of an incorrect product. However, an unboxing video is not the only form of evidence, and every complaint will be reviewed based on the available facts and documents.
11. Lost Shipments
If tracking shows no movement for an unusual period or a shipment appears lost, contact our customer-support team. We will raise an investigation with the courier partner. An eligible replacement or refund will be processed after the shipment is confirmed lost or undeliverable.
12. Order Cancellation Before Dispatch
Customers may request cancellation before an order is dispatched. A cancellation request cannot be guaranteed after the order has been packed, assigned to a courier partner, or dispatched. After dispatch, the Returns & Refunds Policy will apply.
13. Shipping Support
Business Name: HEYCANDY TOYS WORLD LLP
Brand Name: OAKLEE
Email: support@oaklee.in
Customer-Care Number: +91 90339 72526
Support Hours: Monday to Friday, 10:00 AM to 5:00 PM IST