Privacy Policy

Last Updated: 4 August 2026

This Privacy Policy explains how HEYCANDY TOYS WORLD LLP, a limited liability partnership operating under the brand name OAKLEE (“OAKLEE”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal information when you visit, browse, communicate with, or purchase products from our website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal and Contact Information

When you place an order, create an account, contact customer support, subscribe to updates, or otherwise interact with us, we may collect:

Full name
Billing and shipping address
Email address and mobile number
Order and transaction details
Products viewed, purchased, returned, or reviewed
Customer-support communications
Refund or bank details where required for processing a COD refund

Payment Information

Payments may be processed through authorised third-party payment gateways, banks, UPI providers, card networks, or other payment-service providers. We generally do not directly store complete card numbers, CVV details, UPI PINs, net-banking passwords, or similar sensitive payment credentials.

Payment providers process payment information according to their own security standards, terms, and privacy policies.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser and device type
Operating system
Pages viewed and time spent on the website
Referral source
Shopping-cart activity
Cookie, website-interaction, and analytics data

2. How We Use Your Information

We may use your information to:

Process, verify, confirm, pack, dispatch, and deliver your order
Provide order confirmations and tracking updates
Process cancellations, returns, replacements, and refunds
Respond to questions, complaints, and customer-support requests
Verify Cash on Delivery orders
Prevent fraudulent transactions, misuse, and security threats
Improve our website, products, services, and customer experience
Personalise website content and product recommendations
Send promotional communications where permitted or consented to
Maintain accounting, taxation, business, and transaction records
Comply with applicable laws and lawful requests from authorities
Establish, exercise, or defend legal claims

3. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to remember products in your cart, keep you signed in, save preferences, understand website traffic, improve performance, measure advertising effectiveness, and display relevant product recommendations.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we may request consent before using non-essential advertising or tracking technologies.

4. How We Share Your Information

We may share personal information only where reasonably necessary with:

Shopify and website-hosting providers
Payment gateways, banks, and payment processors
Courier, logistics, fulfilment, and delivery partners
Customer-support and communication service providers
Email, SMS, and WhatsApp communication providers
Website analytics, advertising, and technology partners
Accountants, auditors, legal advisers, and professional consultants
Government authorities, regulators, law-enforcement agencies, or courts where legally required
A purchaser or successor in connection with the sale, transfer, merger, or restructuring of the business

We do not sell personal information in exchange for money. Third-party providers may process information according to their own terms, privacy policies, and legal obligations.

5. Marketing Communications

Where permitted or where you have provided consent, we may send promotional communications through email, SMS, WhatsApp, telephone, or other channels.

You may opt out by clicking an unsubscribe link, replying with an opt-out request, or contacting our customer-support team. Opting out of promotional messages will not stop essential communications relating to orders, payments, delivery, returns, refunds, or support requests.

6. Data Retention

We retain personal information only for as long as reasonably necessary to complete and maintain transaction records, provide customer support, process returns, refunds, and warranty claims, meet accounting, taxation, and legal obligations, prevent fraud, resolve disputes, and enforce our agreements.

Information that is no longer required may be securely deleted, anonymised, or retained where permitted or required by law.

7. Information Security

We use reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system is completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and immediately informing us of suspected unauthorised activity.

8. Your Rights and Choices

Subject to applicable law, you may request to:

Access information about the personal data we process
Correct inaccurate, incomplete, or outdated personal information
Withdraw previously provided consent
Request deletion of information where legally permitted
Opt out of promotional communications
Raise a grievance regarding the processing of your personal information
Nominate another person to exercise applicable rights where permitted

We may request reasonable information to verify your identity before processing a request. Certain information may continue to be retained where required for taxation, accounting, fraud prevention, dispute resolution, legal claims, or compliance with applicable law.

9. Children’s Privacy

Our website is intended to be used by adults who are legally capable of entering into a contract. Although some products sold under OAKLEE may be designed for children, purchases should be completed by a parent, legal guardian, or responsible adult.

We do not knowingly collect personal information directly from children without appropriate consent. A parent or guardian who believes that a child has provided personal information may contact us to request appropriate action.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other external services. We are not responsible for the privacy practices, security, availability, accuracy, or content of independent third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technology, services, or legal obligations. The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

12. Contact and Grievance Details

For privacy-related questions, complaints, consent withdrawal, correction requests, or other data-related concerns, contact:

Business Name: HEYCANDY TOYS WORLD LLP
Brand Name: OAKLEE
Business Type: Limited Liability Partnership (LLP)
Designated Partner and Grievance Officer: Parth Mavjibhai Ghevariya
Email: support@oaklee.in
Customer-Care Number: +91 90339 72526
Registered Business Address: 706, Elephanta Business Hub, Near Haridarshan Society, Singanpor, Surat, Gujarat – 395004
GSTIN: 24AAQFH6170G1Z8
Support Hours: Monday to Friday, 10:00 AM to 5:00 PM IST