Last Updated: 4 August 2026
This website is operated by HEYCANDY TOYS WORLD LLP, a limited liability partnership trading under the brand name OAKLEE.
Throughout the website, the terms “OAKLEE”, “we”, “us”, and “our” refer to HEYCANDY TOYS WORLD LLP. The terms “customer”, “you”, and “your” refer to the individual accessing the website or purchasing our products.
By visiting our website, placing an order, or using any part of our services, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
1. Eligibility
You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website. Individuals below the legal age should access or use the website only under the supervision of a parent or legal guardian. Orders for children’s toys must be placed by an adult.
2. Website Use
You agree not to:
- Use the website for unlawful, fraudulent, or abusive purposes
- Provide false, misleading, incomplete, or unauthorised information
- Place fake or intentionally undeliverable orders
- Attempt unauthorised access to the website, accounts, servers, or systems
- Introduce viruses, malicious code, or harmful technology
- Interfere with the security or operation of the website
- Copy, scrape, reproduce, resell, or commercially exploit website content without permission
- Violate another person’s intellectual-property or privacy rights
We may restrict or terminate access where fraud, misuse, security threats, or violation of these Terms & Conditions is suspected.
3. Product Information
We make reasonable efforts to display product descriptions, features, specifications, dimensions, colours, photographs, videos, compatibility information, age recommendations, and package contents accurately.
However:
- Colours may appear slightly different because of screen settings or photography
- Product packaging may change without prior notice
- Minor design or manufacturing variations may occur
- Dimensions and weight may vary within reasonable manufacturing tolerances
- Images may include props or accessories that are not included with the product
- Battery runtime, speed, range, or performance may vary depending on usage conditions
Customers should carefully review the product title, description, specifications, age recommendation, safety information, and package contents before purchasing.
4. Toy Safety and Responsible Use
Remote-control toys, construction toys, electronic toys, rechargeable toys, vehicles, batteries, chargers, and related accessories must be used according to the product instructions. Adult supervision may be required depending on the product and the user’s age.
Customers must:
- Follow all product warnings and instructions
- Use only compatible batteries, cables, and chargers
- Charge products under adult supervision
- Avoid fire, excessive heat, water, traffic, and unsafe environments unless the product is specifically designed for such use
- Stop using damaged, swollen, leaking, or overheated batteries
- Keep small parts away from children below the recommended age
- Avoid operating remote-control products on public roads or in unsafe areas
HEYCANDY TOYS WORLD LLP and OAKLEE will not be responsible for damage caused by misuse, negligent handling, accidents, incorrect charging, unauthorised modification, or use contrary to the product instructions.
5. Prices and Taxes
All prices displayed on the website are in Indian Rupees unless otherwise stated. Product prices may include applicable taxes where indicated. Shipping charges, Cash on Delivery charges, handling charges, or other applicable charges will be displayed during checkout.
We may change prices, promotions, discounts, or offers before an order is placed. A price change will not normally affect an already confirmed order, except where there is an obvious pricing, listing, or technical error.
6. Orders and Order Acceptance
Placing an order does not automatically guarantee acceptance. An order is considered accepted after successful verification and confirmation for processing.
We may cancel or refuse an order because of:
- Product unavailability
- Incorrect pricing or listing information
- Payment failure
- Fraud or security concerns
- Incomplete or incorrect customer information
- An undeliverable or unserviceable address
- Suspected commercial resale or unusual order activity
- Repeated refusal of genuine Cash on Delivery orders
- Legal or regulatory restrictions
- Courier or operational limitations
Where payment has already been collected for an order cancelled by us, the eligible amount will be refunded according to the applicable payment-provider timeline.
7. Payments
Available payment methods may include UPI, cards, net banking, wallets, Cash on Delivery, or other methods displayed during checkout.
Payments are processed through independent third-party payment providers. We are not responsible for delays or failures caused solely by banks, UPI networks, card networks, payment gateways, or financial institutions.
Customers should first contact our customer-support team regarding genuine payment or order disputes before initiating a payment dispute or chargeback.
8. Cash on Delivery
Cash on Delivery may not be available for every product, PIN code, customer, or order value. COD orders may be verified through telephone, SMS, WhatsApp, email, OTP, or another available method.
Unverified, suspicious, incomplete, or repeatedly refused COD orders may be cancelled. COD availability may be restricted for customers with repeated delivery refusals.
9. Shipping and Delivery
Order processing, shipping charges, tracking, delivery timelines, delayed shipments, failed delivery attempts, and undeliverable orders are governed by our Shipping Policy.
Delivery dates displayed on the website or provided through tracking are estimates. Delivery may be affected by courier capacity, weather, public holidays, remote-location serviceability, operational disruptions, or other circumstances beyond our reasonable control.
10. Cancellations, Returns, Replacements, and Refunds
Cancellations, returns, replacements, and refunds are governed by our Returns & Refunds Policy.
Products returned to us should include the original packaging, accessories, cables, batteries, chargers, manuals, tags, warranty cards, and complimentary items wherever applicable. Nothing in these Terms & Conditions limits any consumer right that cannot legally be waived.
11. Warranty
A warranty applies only where it is specifically mentioned on the relevant product page, invoice, packaging, user manual, or warranty card.
Unless otherwise stated, warranty coverage may exclude:
- Physical or accidental damage
- Water, moisture, fire, or heat damage
- Damage caused by incorrect charging
- Normal wear and tear
- Battery deterioration caused by normal use
- Misuse, negligence, or improper storage
- Unauthorised repair or modification
- Lost or missing components
- Cosmetic damage that does not affect functionality
Warranty claims may require troubleshooting, photographs, videos, order details, serial numbers, invoice copies, or return of the product for inspection.
12. Intellectual Property
All original website content, including the OAKLEE name, logos, graphics, product photographs, videos, text, layouts, designs, and icons, is owned by or licensed to HEYCANDY TOYS WORLD LLP unless otherwise stated.
Website content may not be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission. Third-party trademarks and brand names belong to their respective owners.
13. Reviews and Customer Content
When you submit a review, photograph, video, testimonial, suggestion, or other content, you confirm that the content is genuine and lawful, you have the right to submit it, it does not infringe another person’s rights, and it does not contain abusive, defamatory, misleading, or harmful material.
You grant us a non-exclusive right to display, reproduce, edit for formatting, and use submitted content for website, customer-support, marketing, and promotional purposes, subject to applicable law.
14. Third-Party Services
Our website may use services provided by Shopify, payment gateways, courier partners, analytics providers, communication providers, social-media platforms, and other independent third parties. We are not responsible for interruptions, errors, policies, or services of independent third parties outside our reasonable control.
15. Limitation of Liability
To the maximum extent permitted by law, HEYCANDY TOYS WORLD LLP and OAKLEE will not be liable for indirect, incidental, special, or consequential loss resulting from improper or unsafe use of a product, unauthorised product modification, failure to follow instructions, third-party payment or courier disruptions, temporary website unavailability, or events outside our reasonable control.
Our liability relating to a product will not exceed the amount paid for that product, except where applicable law provides otherwise.
16. Indemnification
You agree to indemnify HEYCANDY TOYS WORLD LLP and OAKLEE against reasonable claims, losses, or expenses resulting from your unlawful use of the website, violation of these Terms & Conditions, fraudulent activity, or infringement of another person’s rights.
17. Force Majeure
We will not be responsible for delays or failure caused by events beyond our reasonable control, including natural disasters, floods, fires, severe weather, epidemics, strikes, transport disruptions, government restrictions, internet outages, courier interruptions, or similar events.
18. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our products, services, operations, or legal obligations. Updated terms will be published on this page with a revised “Last Updated” date.
The terms applicable when an order was placed will generally govern that order unless applicable law requires otherwise.
19. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India. Subject to applicable consumer-protection law and any mandatory legal jurisdiction, disputes shall be subject to the jurisdiction of the competent courts at Surat, Gujarat, India.
20. Contact Information
Business Name: HEYCANDY TOYS WORLD LLP
Brand Name: OAKLEE
Business Type: Limited Liability Partnership (LLP)
Designated Partner and Grievance Officer: Parth Mavjibhai Ghevariya
Email: support@oaklee.in
Customer-Care Number: +91 90339 72526
Registered Business Address: 706, Elephanta Business Hub, Near Haridarshan Society, Singanpor, Surat, Gujarat – 395004
GSTIN: 24AAQFH6170G1Z8
Support Hours: Monday to Friday, 10:00 AM to 5:00 PM IST